Highest Standards
Quality Control
Every City King product passes three checks:
- When blank products arrive at our printing locations
- Before printing
- After printing to compare final product against original design
We constantly monitor our Print Providers' performance, if they don’t live up to standard, we can and will limit or remove their offerings on the City King platform.
We benchmark new products against others on the market and only offer you and your customers products we think you’ll love.
Print Providers
Our in-house experts regularly review our Print Providers by ordering samples with complex designs.
We gather precise data on packaging and delivery speed to see if any processes need improvement.
Weekly performance reports are sent to our Print Providers including specific complaint details and performance metrics.
Complete Transparency
We constantly update our Print Provider ranking system according to our quality-control data and customer feedback.
We break down the scores into three key ratings for total transparency:
- Quality
- Production speed
- Stock reliability
Delightful Service
If an item does not live up to our quality standards, we'll order a FREE reprint. Please note that certain Terms and Conditions may apply.
Our dedicated support team is available 9am - 5pm to assist you.